Network Status @ Michcom.net
- March 17th, 2008: Closed;
If you use an IMAP e-mail program, like our webmail for instance, you have to subscribe to your folder list again.
This was caused by an upgrade to the mail file system. In webmail go to the Folders link at the top.
In the bottom right corner click on a folder and then click the Subscribe button. Repeat that for each folder.
- March 17th, 2008: PENDING;
The following instructions only applied when we used DSPAM as our spam filter. We've temporarily switched back to SpamAssassin and it's
back to marking spam as [SPAM] so you can set up a filter to delete them.
However we're leaving the explanation up since we'll probably be going back to DSPAM eventually.
You may have noticed a lot of spam in your e-mail. That's what it looked like with our spam filter off.
We have it back on now and you should be able to see the difference. It no longer marks the spam with [SPAM] in the subject line.
Instead, if you get a piece of spam you can move it into your SPAM folder through webmail to teach it what you don't want.
Once you've moved it into the SPAM folder, either you can delete it or our server will after 7 days.
If you move spam out of the SPAM folder it will teach the filter to allow it in the future (except when it's moved to the trash, like deleting it).
So move them in to block them, out (back to your Inbox, etc.) to allow them.
- March 13th, 2008: Finished;
We are in the process of changing the physical locations of the Michcom servers. You may experience some mail and website issues while new IPs are put in
place and DNS takes time to update. The webmail service may be affected. However, normal e-mail clients will still work.
Click here to view mail server info and help on configuring programs like Outlook or Thunderbird.
We also have new dial-up numbers for people outside of Lansing. The Lansing number has not changed and is still 367-0050.
Please click here to see the new dial-up numbers.
- August 23rd, 2007: Resolved;
3:30pm; Our dial-up phone lines and office phone lines were down. We worked with TelNet Worldwide to resolve this issue.
- August 16th, 2007: Successful;
Scheduled maintenance from 12:01am to 4:00am; New Edge Networks will be performing an important IOS upgrade to their core routers
that will add several new features and improve reliability. We apologize in advance for any inconvenience.
Please contact us with any questions or concerns.
- July 1st, 2007:
Resolved; System wide outage - effecting T1, DSL and Dialup
customers. We worked with New Edge Networks and AT&T to
find and repair the problem. The outage was approximately from
3:00pm to 4:45pm.
- April 6th, 2007:
Resolved; New
Edge Networks is performing emergency maintenance tonight at
10:00pm EDT. They expect to be finished by 4:00am EDT. They're
flying an engineer in to fix the backhaul problem. Expect your service to
be interrupted during this window if you have DSL service
in East Lansing, South Lansing, Holt, or Okemos. DSL customers
in other cities and all dial-up users should not be affected.
- April 5-6th, 2007:
Resolved; For the last
few days or so DSL users have been experiencing problems sending
e-mails. Especially e-mails with attachments. We now know this
to be a problem with the backhaul from the Lansing to East
Lansing central offices. This is only affecting DSL
customers in East Lansing, South Lansing, Holt, and Okemos. DSL
customers in other cities are not affected. A piece of New Edge
Networks equipment is bad. Possibly their DS3 or ATM card, and
it's generating input errors and CRC errors. Web traffic seems
to be largely unaffected by it.
- March 15th, 2007:
Resolved; For several hours
nobody had internet access (layer 3). Users couldn't get to
external websites or send e-mails. The internal sites worked
like www.michcom.net, and you could check your existing e-mail
but nothing past that. Telnet Worldwide did some maintenance early in the morning that we were
unaware of. Once they "bounced" the line everything came back up
to normal.
- October 19th, 2006: Resolved;
There was a nation-wide routing problem which was affecting New Edge Networks and other top-level internet backbones.
This in turn affected Michcom.net and our customers. Some web sites were unreachable and their names didn't resolve.
It still didn't work even using just the IP address.
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